Telehealth is a consultation conducted between a psychiatrist or psychologist and a patient using a video conferencing platform over the internet. It is a fairly easy process where all you need is a reasonably fast internet connection, your mobile phone, tablet or computer and a referral letter from your GP to start the process. Once you register with us through our patient portal system, we will send you a link with detailed information on how to access the video platform called Coviu.

Telehealth is particularly helpful for those living in rural and remote areas and in certain situations where face to face consultations are not possible. It allows people to be more flexible, cost effective and it has shown to be as effective as face to face consultations.

Click below to understand more about telepsychiatry including expectations, limitations, privacy and confidentiality.

You will require to meet certain eligibility criteria for medicare rebate. Unfortunately those who live in a metropolitan area do not qualify for any rebate. Criteria to see a psychiatrist are as follows :

  • Lives in a Telehealth eligible areas. Click on the logo  to check whether you are eligible for no out of pocket cost Check Eligibility criteria for Telehealth
  • Make sure you follow the steps below carefully
  • Enter your address that is registered with Medicare.
  • For appointment with Psychiatrist, tick Australian Statistical Geographic Classification Remoteness areas (2006). Note ASGC-RA Code. If it says 2,3,4 or 5 then your consultation will be bulk billed provided you live at least 15km by road from Highton. If so your appointment will be bulk billed.
  • For appointment with Psychologist tick Modified Monash Model and select 2019. Note MMM code. If it says MMM4 and above then you are eligible for medicare rebate. Please note there may be a small gap fee per session. You may be eligible for up to 10 sessions under FPS criteria.
  • If in doubt call us on 0480174755 or email us on

Those living in residential aged care facilities or receiving Aboriginal medical services anywhere in Australia are eligible without meeting any of the above criteria.

Those who are NOT eligible as per above, can still access telehealth but they will require to pay the full cost of the consultation.

We use a secure video service through Coviu for all our telehealth appointments. You will receive an email with a link that you click on at the time of your appointment, and this will let you enter a virtual waiting room where your appointment will begin. The session is not recorded unless you consent to it during the appointment. You can read the privacy policy of Coviu here. When you register with us, you will sign a separate consent and information form online. We understand that for some people this whole process is confusing and anxiety provoking. We are more than happy to help you in that situations. Give us a ring on 0480174755“>0480174755 or complete the contact information

Unfortunately, the settings of telehealth is such that we are unable to provide crisis management service for those that require immediate attention – who are high risk to self or others. We have attached important links to some of the emergency services in Australia. Barwon health is the local health service for those based in Geelong and surroundings.

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