New referrals

Once your GP has sent the referral via email or fax, please allow us up to 4 weeks to respond to you via SMS. You are welcome to check on the progress by emailing us at admin@reflecthealth.com.au. Please do not call, as our phone lines can get very busy. To help us find your file quickly, please include your full name and date of birth in your email.

Except for Couples Counselling and Family Counselling, all other clinicians require a GP referral. For couples and family counselling, we will need a self-referral via email explaining your reason for wanting the appointment, so the clinician can best prepare to help you., all other clinicians require a GP referral.

There are two main reasons we require a GP referral:

  1. Comprehensive Care: As a specialist clinic, the GP referral provides us with your essential medical and psychiatric history. It helps us build upon the mental health plan you and your GP have already designed. We will keep your GP informed and involved in your ongoing treatment and eventually discharge back to your GP.
  2. Medicare Rebate Eligibility: If you are seeking a Medicare rebate for your appointments, a valid GP referral is a necessary Medicare requirement.

Booking Appointments

Appointments can only be booked by patients whose referrals have been successfully allocated, who have completed their intake forms, and who have paid the required deposit. Generally, a GP referral is required for most of our clinicians. However, for Couples Counselling and Family Counselling, you can self-refer by emailing us your reason for seeking therapy. Please note that all referrals go through an allocation process, and not all clinicians are accepting new referrals at all times. We will match you with the best-suited, first available clinician, and you will always have the option to decline a match if it's not suitable for you.

Yes, most clinicians offer online booking. However, some clinicians may not have this option available due to their books being closed. You can find out more by heading to our Online Booking page.

If you are a current patient and unable to book online, please email admin@reflecthealth.com.au with the following details, and we will assist you in booking the best suitable time:

  • Your full name
  • Date of birth
  • Mobile number
  • The month you would like the appointment

Payments (Fees are below)

Payments for your session will be charged to the credit card on file at the end of the day of your appointment. If this is an initial appointment, the deposit collected at the time of booking will be reduced from your invoice before the remaining fee is charged to your card.

We are currently at capacity for 3rd party referrals funded by NDIS, TAC, Worksafe, and referrals that are undergoing court proceedings. We kindly ask that you inform us of such circumstances when submitting your referral. If this information is not disclosed upfront and a referral is initially accepted, we may unfortunately need to reject it later upon discovery.

For existing patients with 3rd party funding, we will require an approval letter with funding and payer details before your appointment date. We will then email the invoice as per the information provided in the letter. 

Yes, the fee ranges between 0.75% - 1.80% based on the card.

A $200 deposit is required at the initial booking for all appointment types. For cognitive and neuro assessments, 50% of the total fee is required.

Personal details, including payment info, are stored in your patient profile on Halaxy.

Details on Halaxy's security measures can be found by clicking here.

As our clinicians assist patients across Australia, a valid credit card or debit card is required to secure all payments for appointments.

Outstanding Invoice Policy

SMS and email notifications will be sent for unpaid invoices on the day of service.

  • Future appointments will be cancelled
  • online booking will be disabled
  • a late payment fee may apply

For any concerns regarding billing, please contact billing@reflecthealth.com.au. 

If your account has had multiple instances of late payments on invoices, we will require a deposit of the total fee for future bookings.

If an invoice remains unpaid for an extended period, we will discharge care back to your GP.

Cancellation Policy

Reflect Health has a 2-business day cancellation policy. If you cancel or reschedule your appointment with less than 2 business days' notice, a full fee will be charged. This policy is in place because the clinician has reserved this time specifically for you, and without sufficient notice, other patients needing a session are unable to access that valuable time slot.

Bulk Billing and Medicare

No, Reflect Health is a private clinic and does not offer bulk billing.

No, not all sessions are eligible for a Medicare rebate.

  • Couples Counselling and Family Counselling appointments do not currently attract a Medicare rebate.
  • For individual Psychology appointments - a valid GP referral and a Mental Health Treatment Plan/Chronic Disease Management plan are required to be eligible for a Medicare rebate.
  • For individual Psychiatry appointments - a valid GP referral is required to be eligible for a Medicare rebate.
  • For Mental Health GP appointments - a Medicare rebate is available without a GP referral.
  • For Nurse Practitioner appointments - a Medicare rebate is available without a GP referral.

You are welcome to check the status of your referral and its Medicare eligibility by emailing our Care Team at admin@reflecthealth.com.au. Please include your full name and date of birth to help us assist you quickly.

Prescriptions

No, all script requests require a follow-up appointment with the prescribing clinician. If we cannot secure an appointment before your current script runs out, we can make a future appointment and request the clinician to offer an interim script until the appointment day. 

Our clinicians are often booked well in advance, so if you require ongoing scripts, please remember to book your next appointment at the end of every session. If you are not sure, please email the Care Team via admin@reflecthealth.com.au and they will confirm with your clinician.

Patient Obligations

As a patient at Reflect Health, your responsibilities include:

  • Payment: Ensuring a valid credit or debit card is on file for all sessions, with sufficient funds available.
  • Appointment Management: Saving all appointments in your calendar to avoid missed sessions.
  • Cancellations & Rescheduling: Communicating any need to cancel or reschedule your appointment with a minimum of 2 business days' advance notice to avoid a full fee charge.
  • Ongoing Care: Booking future appointments at the end of each session if you require ongoing services or scripts, as clinicians are often booked in advance.
  • Payment Issues: Understanding that any payment issues with outstanding invoices may result in future appointment cancellations and the disabling of online booking until the matter is resolved.
  • Engagement in Treatment: Consistent engagement in treatment tasks is necessary for best outcomes. Frequent cancellations or no-shows may lead to discharge, and re-engagement will require placement on the waiting list.
  • Telehealth Obligations: For telehealth sessions, ensuring you are in a quiet, private space with a reliable device and stable internet connection. Please inform your clinician if someone else will be present during the session, and avoid participating in sessions from public spaces or while under the influence of substances.

Commitment to Treatment

Consistent engagement in treatment tasks is necessary for best outcomes. Frequent cancellations or no-shows may lead to discharge, and re-engagement will require placement on the waiting list.

Health and wellness Policy

Please request a telehealth session or reschedule for a later date.

Privacy Policy

We manage personal information in line with privacy laws, collecting only what is necessary for your care and storing it securely. Access is limited to authorized staff.

Some of our clinicians use an AI scribe to help in the note taking so that they can be present with you rather than writing/typing notes. If you do not wish for this to be used, please let your clinician know at the start of your session. Click Here to find more about Heidi Health and their privacy policy.

Telehealth Conditions

A quiet, private space with a device and stable internet are necessary. Inform the clinician if someone else will be present, and avoid public spaces or being under the influence during sessions.

Complaints

You can submit a complaint by contacting us in writing at manager@reflecthealth.com.au. If your concern remains unresolved, you may escalate it to Dr. Antony. Further concerns can be directed to the privacy commissioner if you remain

Fees

The table below shows all the costs associated with different types of consultations. Please email billing@reflecthealth.com.au for any specific details that you may need help with.

Individual, Couple and Family Counselling

Individual, Couple and Family Counselling Appointment Type

Total Fee (inc. GST)

Medicare Rebate

Out-of-pocket (inc. GST)

Couples Counselling Initial session : 120mins

$300.00

X

$300.00

Couples Counselling Follow-up session : 50mins

$200.00

X

$200.00

Family Counselling : 50mins

$200.00

X

$200.00

Individual Counselling : 50mins

$185.00

X

$185.00

 

Nurse Practitioners

Note:

  • Nurse Practitioner sessions are always charged as a will be a Standard rate with a Medicare rebate (if available) irrespective of your funding organization. 

Appointment Type

Total Fee

Medicare Rebate

Out-of-pocket

Initial Assessment for Adult referrals : 60mins

$250

$111.55

$138.45

Review : 20mins (Preferred)$110.70$50.02$60.68

Review : 40mins (Extended)

$180.00

$73.80

$106.20

Review : 10mins (Urgent calls)

$56.40

$26.80

$30.00

ADHD Skills Training : 50mins

$200

$73.80

$126.20

 

Psychologists

Note: We are not accepting 3rd party funded referrals

Appointment Type

Total Fee

Medicare Rebate

Out-of-pocket

Clinical Psychologist : 50mins

$250.00

$141.85

$108.15

Clinical Psychologist Psychedelic Informed Sessions : 60+mins

Based on type of appt

$160.35

Based on type of appt

Clinical Psychology Registrar : 50mins

$220.00

$96.65

$123.35

Registered Psychologist : 50mins

$200.00

$96.65

$103.35

Provisional Psychologist : 50mins

$150.00

(ex GST)

X

$150.00

(ex GST)

 

Mental Health GPs

NOTE: Initial appointments with GPs need to be an in-person. All follow-up can be either in-person of telehealth.

Appointment Type

MedicareItem #

Total Fee(range)

Medicare rebate

Out-of-pocket(range)

Initial Consultation - 60mins (Only In-person)

#44/#123

$395

$122.15/$197.90

$272.85/$197.10

Follow-up Consultation - 30mins (In-person/Telehealth)

#2713

$195

$81.70

$113.30

Brief Follow-up Consultation - 15mins(Phone/Telehealth)

#91891

$95

$42.85

$52.15

Mental Health Treatment Plan, preparation for new patients - 60mins

#2717

$345

$152.80

$192.20

Mental Health Treatment Plan, preparation for existing patients - 30mins

#2715

$250

$103.70

$146.30

Mental Health Treatment Plan, review for existing patients - 30mins

#2712

$200

$81.70

$118.30

Focussed Psychological Strategies (Counselling) -50mins (In-person/Telehealth)

#2725

$260

$151.20

$108.80

 

Psychiatrists

NOTE: Psychiatry sessions are time-based. If your appointment runs over, the additional time will be charged at the next tier. This helps us accurately reflect your clinician's valuable time.

Appointment Type

Medicare Item#

Total Fee(range)

Medicare rebate

Out-of-pocket(range)

Initial Patient Consultation - 45mins:
for ongoing treatment

#296

$600.00

$255.90

$344.10

Initial Patient Consultation - 45mins:
NOT for ongoing treatment
For One off Assessment with 12 month Plan toGP/Review of ADHD Permit

#291

$700.00

$444.90

$255.10

Initial Patient Consultation - 45mins:
NOT for ongoing treatment
For One off Assessment with 12 month Plan toGP/Review of ADHD Permit

Initial Patient Consultation - 45mins:
NOT for ongoing treatment
For a 3/6 month interim permit to referring GP + One off Assessment with 12 month Plan to GP

#291 Special

$800.00

$444.90

$355.10

Review of GP Assessment Plan completed aspart of #291 Initial Consult - 45mins:
NOT for ongoing treatment

#293

$450.00

$278.15

$171.85

Review for ongoing consultation - 10mins

#300

$120.00

$42.60

$77.40

Review for ongoing Consultation - 15mins

#302

$220.00

$85.00

$135.00

Review for ongoing Consultation - 30mins

#304

$330.00

$130.85

$199.15

Review for ongoing Consultation - 45mins

#306

$450.00

$180.55

$269.45

Review for ongoing Consultation - 75mins+

#308

$600.00

$209.55

$390.45