I Am A Patient2019-12-13T21:39:49+11:00
Should I see a Psychiatrist or Psychologist?2019-12-04T17:47:26+11:00

Psychiatrists undergo medical training and become medical doctors, following which they specialise in the field of Psychiatry. They can also prescribe medications. RANZCP website provides more detailed information here. We strongly recommend that you talk to your GP first who can help with that decision. If you are still unsure, you are welcome to talk to us.

Do I require a referral to see a psychiatrist?2019-12-04T17:48:11+11:00

Once you and your GP decide that you require a psychiatric assessment or psychological treatment, we suggest you look at the two options available. Telehealth or Face to Face. To see us for telehealth Consultation you need to meet meet the eligibility criteria. See Telehealth section for this.

If you prefer face to face appointment and are not eligible for telehealth, unfortunately Dr. Antony is unavailable until March 2020 and his books are already fully booked for the remainder of the year.

For a psychiatric assessment you will need to obtain a referral from your General Practitioner. You can download our referral letter and take it to your General Practitioner to make it easier for them. You can then contact us, following which we will register you on our system. Y0u can fax it to us or email it to admin@reflecthealth.com.au. Please note, if you do not have a GP referral then you will be required to pay the full fee.

In order to see a psychologist, your GP will need to complete a Mental health treatment plan which will subsidise part of your consultation.

Download Referral form for GP PDF
Download Referral form for GP doc

What does the appointment Process with the Psychiatrist involve?2019-12-04T17:49:46+11:00

The first appointment will take roughly 45-60 minutes. During this time the doctor will ask a lot of questions about your current presentation and will take a detailed history to help understand your condition better. If it is a one off appointment we will send a letter to your GP within 2 weeks from your last appointment. Sometimes we require more than one appointment to clarify your diagnosis and treatment.

What should I bring for my first psychiatrist appointment?2019-12-04T17:49:12+11:00

If you have already registered with our patient portal, then you are not required to bring any documents. If you have not already registered and uploaded your forms, the please bring the following to your appointment:

  • Medicare Card and Private Health Insurance details
  • Information about past diagnosis and treatments (e.g. letters from specialists, discharge report)
  • List of current medications
  • Completed forms including privacy consent
  • If this is an ADHD assessment, we will request you to complete forms prior to your attendance.
Do I require a referral to see a psychologist?2019-12-04T17:48:43+11:00

Currently our psychology service will be provided only through the telehealth programme. You will need to obtain a referral from a General Practitioner (GP). This can be scanned or faxed to us prior to your appointment.

A referral from a GP with a mental health care plan, or from our psychiatrists ( following a psychiatric assessment) will cover your appointments under the telehealth Focused Psychological Strategies ( FPS) up to 10 sessions per calendar year.   If you are unable to get a referral or you have used your full quota then you will be required to pay the full amount on the day.

What is the cost of seeing our psychiatrist?2019-12-04T17:50:12+11:00

If you are eligible for telehealth video consultation, you will not incur any out of pocket cost.

This is different for face to face appointments where the initial out of pocket cost will be $150. Subsequent reviews will be charged between $50-$150 depending on the duration of the reviews.

In the event of this account being claimable through Workcover, TAC or Veterans’ Affairs, you will need to bring supporting documentation i.e. claim/card number and insurer details etc. If you do not have an established claim, payment will be expected on the day of consultation.

More information on cost to see a psychiatrist can be read here.

What is the cost of seeing our psychologists?2019-12-04T17:50:37+11:00

The cost of your appointment will vary depending on who you are seeing, their qualification, whether it is face to face or telehealth, the length and nature of the session. Hence, we strongly encourage that you contact us for a list of current fees including information on the rebate you will receive from Medicare to avoid surprise or disappointment.

In the event of this account being claimable through Workcover, TAC or Veterans’ Affairs, you will need to bring supporting documentation i.e. claim/card number and insurer details etc. If you do not have an established claim, payment will be expected on the day of consultation.

For more information on cost see Australian Psychological Society’s website here 

If you are in crisis or feel suicidal please call 000 or life line on 131114 or Suicide call back service on 1300659467 or local mental health service.

If in doubt Call us on 0480174755 or Email us on admin@reflecthealth.com.au

Medicare Safety Net

For patients undergoing regular treatment, please register with the Medicare Safety Net. Once your family reaches the Medicare Safety Net threshold, Medicare will cover 80% of your out of pocket expenses. For more details call Medicare on 132 011, or visit their website here.

Alternatively, you can claim your refund directly through our clinic after your appointment by registering your details with medicare through www.my.gov.au or the Express Plus Medicare mobile app.

Cancellations and Did Not Attend

Please contact us if you cannot attend your appointment as there are often people on our waiting list. Please call us more than 24 hours prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment please call our office by 2.00 pm on Friday.

In order to ensure we are able to offer timely appointments all cancellations with less than 24 hour notice will incur a fee. This fee does not attract a Medicare Rebate and must be paid in full before any further appointments will be made.

Renewal of Referrals:

Please be aware that referrals last only for a certain period of time. A General Practitioner referral will last for 12 months. A referral from a Specialist will last for 3 months. Please remember to check with our reception staff if your current referral is in date when making follow-up appointments.

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